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FAQ

General information about ordering

Where can I store my order number?

You can send us your internal order number by email after placing your order. We then take these into account when creating the invoice.

Is it possible to purchase without VAT (net invoice)

Yes, please send us an email with your company address and VAT number. We will send you our code as soon as possible to shop without VAT.

Different delivery/billing address

That's no problem, just uncheck "Use delivery address as billing address" in the checkout. You can now enter a different billing address.

Can I also order on account?

All traders and business customers can order on account.
Then simply select in the payment options.

Shipment

Is there tracking?

Yes, from a purchase value of €130

Can orders also be picked up on site?

Yes of course, our address is:

Wendling 2
83329 Waging a. lake
Germany

Please call beforehand so that we can prepare your order straight away.

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